Return & Refund Policy
Return & Refund Policy
At Pro Powder Tape, we’re committed to providing high-quality masking tape and hanging products that meet the expectations of powder coating professionals. If there’s an issue with your order, we’re here to help—within the guidelines below.
Return Eligibility
- Returns must be requested within 14 days of delivery.
- Items must be unused and in their original condition.
- Used products are not eligible for return under any circumstances.
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 14 days of delivery.
- Provide your order number, a brief description of the issue, and photos of the item.
- If approved, we’ll issue a prepaid return label and cover return shipping.
Refunds for damaged or defective items are processed after return and inspection.
Refunds & Restocking Fees
- Eligible returns are subject to a 20% restocking fee.
- Original shipping charges are non-refundable unless the product is confirmed defective.
- Refunds are issued to your original payment method after inspection and may take a few business days to appear.
How to Start a Return
To initiate a return, email us at sales@propowdertape.com or use the Contact page on our website. Please include:
- Your order number
- A brief description of the issue
- Photos, if applicable (for damaged or defective items)